if anyone is getting distorted sound, crashing or a missing "english.smp" file.
you MUST download and run the patch - there was a known issue with some versions of the game, I seem to remember having to send my CD back to the manufacturer (it was sent back with the patch you will find on the game page.
Slightly OT, if some of the puzzles don't make sense, blame it on the Aussie design team, Even Pratchett himself was quoted as saying he found their sense of humour hard to understand!
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