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[guesst]

Funny, I had no conflict cancling my AOL account. Actually, they extended my account for 3 months before I finally got them to cancel.

But then again, I was just mooching off their free trial.

Yeesh. Listening to the guy's file, he was a jerk. He wasn't listening, he was cutting the CS guy off. Now, honestly I don't love CS phone guys any more than anyone else but cut the guy some slack, seriously. If your account shows you're using it then you need to clear that up, not just go, "Nuh-hu". Sorry, but I'm going to side with the CS guy here and say that guy need to take the plug out of his tail pipe and work with the man so he can do his job.